Freightliner Step Van Service Network – Freightliner Custom Chassis is the only chassis builder to offer around-the-clock toll-free support directly from the manufacturer. Designed for unsurpassed peace of mind, 24/7 Direct gives you access to trained Freightliner personnel with an average of 19 years’ experience. If for some reason your phone drops the call, or you hang up, a technician will call you back by the end of the day. In many cases, if you’re willing to try a few things, our technicians can get you back on the road. If not, they’ll send out a technician who can.
From general support to technical inquiries or breakdown assistance, our friendly phone support team is ready for anything – and can even arrange for roadside assistance, should it be necessary. Simply call 1-800-FTL-HELP.
FCCC also offers the largest, most comprehensive service network in the industry, with 450+ Freightliner-branded service locations throughout North America. To locate a service center, click here.
For easier access to the breadth of 24/7 resources, we also offer a free 24/7 Direct app for iPhone, Android and Windows devices. You can easily locate a dealer near you, receive directions, view service hours and much more. And of course, our factory-direct phone support is just a click away.
Freightliner Custom Chassis also offers the industry’s most comprehensive warranty coverage: a transferable, limited warranty with towing and roadside assistance—and no deductible whatsoever.
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